Welcome to the “FAQ” page of LOIN LULL LLC (www.loinlull.shop). Here, we’ve listed some frequently asked questions you might encounter during your shopping experience and their answers. If you have any questions about using our website or products, please see the information below.
How are my orders processed?
We will process your order as soon as possible after you place it. Once your order is confirmed, you will receive an email with your order details and shipping status. Processing time is typically 1-2 business days, depending on product stock.
Can I modify or cancel my order?
Once an order is confirmed and in the processing stage, we cannot modify or cancel it. If you need to change your order, please contact us as soon as possible, and we will do our best to assist you.
How do I return items?
If you are not satisfied with your purchase, you can apply for a return within a specific timeframe after receiving the goods. Please visit our Returns Policy page for the return process, conditions, and related information. Before returning items, please ensure they are unused and retain their original packaging.
How do I find the right size? Please check our size guide on our website to help you find your size. If you have any questions about sizing, please contact us through our customer service channels.
How to contact customer service?
For further assistance, you can contact our customer service team through:
Email: service@loinlull.shop
Phone: (725) 699-2923
Our team will respond to your inquiry as soon as possible.
How can I protect my personal information?
LOIN LULL LLC takes your privacy and personal information security very seriously. We use encryption and other security measures on our website to protect your data. Please check our privacy policy for more information about how we collect and use your information.
What payment methods do you accept?
We accept a variety of payment methods, including all major credit cards and other electronic payment options. You will see the available payment options at checkout.
Does the website offer promo codes or promotions? Yes, we will periodically post promotional activities and promo codes on our website and social media platforms. We suggest you check back regularly for the latest information and offers.
How to care for the product?
We recommend following the care instructions on the product label for washing and maintenance to ensure the quality and comfort of your underwear. If you have any specific questions, please feel free to contact customer service.